Contact us today to get scheduled for repairs or walk in anytime for a fast, friendly estimate. We will be happy to answer all your questions!
FAQ:
Q. DO I NEED THREE ESTIMATES?
A. No. Illinois law states your only obligation is to choose the shop of your choice and inform the insurance company where the vehicle is going.
Q. WILL MY VEHICLE BE THE SAME?
A. Reputable shops have the kind of facility, equipment, personnel and training to restore your vehicle to pre-loss condition within industry standards. Experts can always find indications of a repair. This doesn't mean it was not repaired properly, but since shops do not have the same equipment available that the manufacturer's have, shops cannot replicate the manufacturer's work exactly. However, your vehicle will be esthetically and structurally equal to its pre-accident condition.
Q. WHAT SHOULD I DO IF MY VEHICLE IS TOTALED?
A. The Insurance Company responsible for your claim must pay for the cost of an equal replacement vehicle.
The Insurance Company may offer you a dollar amount for your vehicle (less the pre-agreed upon amount of your deductible). If you do not feel this is an adequate amount, you will need to substantiate your claim for a higher dollar amount with independent written evidence showing the worth of a similar vehicle (year, model, mileage, condition and options) in the same market area. The market area may be local or regional depending upon the number of vehicles for sale in the area.
Remember, upon extension of their offer to you, the Insurance Company has fulfilled its obligation and can at that time stop payment for rental car expenses. If your vehicle is totaled, visit your local dealerships or go online and obtain information that substantiates your claim of what you believe your vehicle is worth.
Q. WHAT IF AN INSURANCE COMPANY REFUSES TO WORK WITH THE SHOP OF MY CHOICE?
A. By law, an insurance company cannot refuse your request and must negotiate with the shop of your choice. It is in both parties' best interest to get your vehicle repaired and back to you as quickly as possible, without charging you extra. The Illinois Insurance Commission does not tolerate delaying the repair through unlawful practices.
Q. WHO PAYS THE TOW BILL?
A. The Insurance Company responsible for paying for your repairs is also responsible for paying the tow bill to the shop of your choice. If the Insurance Company selected a shop and you prefer to go elsewhere, they are still obligated to pay for the additional tow.